Brush & Color Cancellation, No Show, Refund Policies
Your appointments are very important to Brush & Color, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 36
hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed via text message 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee or No Show fee will apply. We do understand that unfortunately life happens, so we will assess cancellations with less than 36 hours notice as a case by case situation.
We do require a valid card on file to reserve any appointments booked. Putting a card on file shows that you agree to our no show and cancellation policies and accept to allow Brush & Color to charge the card on file after a text message, phone call and email have been set out.
- Less than 36 hour notice will result in a charge equal to 50% of the reserved service amount. We do allow FOUR cancellations a year with less than 36 hour notice. We understand that life happens so we try to be accommodating. After your fourth cancellation your card on file will be charge 50% of services booked.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 36 hour period and need to cancel, will be charged a $20 cancellation fee. If no showed, they will be charged 100% of the services booked.
- If multiple appointments are scheduled and cancelled (even with 36 hours notice) we reserve the right to ask for a $50 appointment reservation fee. The fee will be non refundable. And is charged to hold the appointment slot only. This fee is not a deposit that goes towards services. In the event of a less than 36 hour cancellation or no show you will be charged 50% of services booked.
- Anyone that is 15 minutes or more late to their appointment will either have to: cut services being provided to accommodate the available time or asked to reschedule and will be charged a $75 late fee.
- All consultations are complimentary, but if you no show a consultation appointment Brush & Color will charge the card on file a $50 no show fee.
The cancellation and no show policy allow us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Brush + Colors policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
CONFIRMATION TEXT MESSAGES
As a courtesy, we will TEXT MESSAGE you to confirm your service appointments 48 hours prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the no show fee.
PLEASE DO NOT RESPOND TO THE CONFIRMATION TEXT MESSAGE. IF YOU NEED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT PLEASE CONTACT THE SALON DIRECTLY VIA PHONE CALL OR TEXT MESSAGE TO 252-425-3067
REFUND POLICY
Brush & Color does not offer refunds. We will do everything we can to fix an issue within a reasonable time. If you have any questions please contact Chelsey.